Organization Challenge Post-paid billing accuracy is a significant business driver for communication service providers (CSPs). Business Challenge This procedure has a considerable likelihood of revenue leakage or overcharging, making it difficult to ensure a sampling size that accounts for most billing circumstances. Approach Most CSPs have procedures and teams to [...]

Organization Challenge Leading communication service provider with an extensive customer base and multiple product lines, including mobile, broadband, and cable TV, planned to redesign the current product and service line offerings for the cable TV markets to attract new customers and provide cutting-edge services for both existing and new customers. [...]

Organizational Challenge A major telecom company in the APAC region was facing extremely high operational costs to maintain daily operations. They are one of the top 4G service providers in the nation with convergent pre-and post-paid offerings is the client. Business Needs The business need was to reduce maintenance costs [...]

Organization Challenge With numerous product lines, including mobile, internet, and cable TV, it needed to reduce the time it took to introduce new products to offer market-capturing items and promotions and react to competition more quickly. Scope/Concern Because it entailed a drawn-out life cycle of design/impact analysis, configuration, customization, functional [...]