Organization Challenge Post-paid billing accuracy is a significant business driver for communication service providers (CSPs). Business Challenge This procedure has a considerable likelihood of revenue leakage or overcharging, making it difficult to ensure a sampling size that accounts for most billing circumstances. Approach Most CSPs have procedures and teams to [...]

Organization Challenge Leading communication service provider with an extensive customer base and multiple product lines, including mobile, broadband, and cable TV, planned to redesign the current product and service line offerings for the cable TV markets to attract new customers and provide cutting-edge services for both existing and new customers. [...]

Organizational Challenge A major telecom company in the APAC region was facing extremely high operational costs to maintain daily operations. They are one of the top 4G service providers in the nation with convergent pre-and post-paid offerings is the client. Business Needs The business need was to reduce maintenance costs [...]

Organization Challenge With numerous product lines, including mobile, internet, and cable TV, it needed to reduce the time it took to introduce new products to offer market-capturing items and promotions and react to competition more quickly. Scope/Concern Because it entailed a drawn-out life cycle of design/impact analysis, configuration, customization, functional [...]

Headquartered in UAE, today, they provide innovative solutions and services to 155.4 million subscribers in 16 countries across the Middle East, Asia, and Africa. Challenges Our client was looking to deploy enterprise-scale automation to manage and optimize the huge number of manual requests coming from internal service and support functions, [...]

A leading homegrown Singapore Telecom services provider company that delivers world-class communications, entertainment, and digital solutions. With an extensive fiber and wireless infrastructure and global partnerships, they offer individuals, homes, and enterprises quality mobile and fixed services, a broad suite of premium content, and a diverse range of communication solutions [...]